How do you deal with a people manager who’s uninterested in managing people? Let’s breakdown the motivations for people management to get at the why.
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Let’s talk about professional Empathy
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For feedback to be effective it must be timely.
Providing feedback that someone will internalize is equal parts why, how and when. The When of providing feedback is important because the person receiving the feedback needs to be in a place where they directly associate behavior with consequence and outcome.
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Every people manager, at some point, has asked another, more experienced, people manager, When do I get to stop dealing with immature people? Don’t they know this isn’t high school?? And the more experienced people manager laughs and says, I’ll let you know when it happens.
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So now you’re having One on One’s regularly— how do you have a good One on One? How do you have a better One on One?
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Millennials, moreso than any prior generation, have a fundamentally performative life experience. Being digital natives means more than simply “understanding the social” or “knowing how to Insta”: it means that we came of age on Facebook and Twitter and MySpace and Friendster and we are used to the presentation of information in an idealized world. When you went to high school and college viewing someone’s vacation photos or their posts from a Friday night, you get a false sense of Their Amazing Life—without having to view the gristly bits that comprise the reality of life.
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To use a sports analogy, from 1871 – 2017 over 18,918 have played Major League Baseball. In 146 years of play, in a largely consistent game, only ~50 have hit more than 400 home runs, which is, generally speaking, a Hall of Fame worthy career achievement. That .26% of all players.
In other words, prepare for someone to drop from a Top performer.
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Read MoreYou are not managing for any one person, and that includes yourself. You are managing for your team. The team succeeds or the team fails. No one person defines the team and no one person is bigger—or smaller—than the team, and that, again, absolutely includes yourself.